FAQs and Conditions of Entry
Attending an upcoming event at The Drive? Here are some important things you should know.
The Drive is conveniently located at the heart of the Adelaide Riverbank Precinct. Overlooking the River Torrens and next to Adelaide Oval and Next Generation Health Clubs, The Drive is a short walk from the CBD across the beautiful Riverbank Precinct Footbridge and easily accessible via public transport.
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For any additional questions, please do not hesitate to contact us or ask any of our friendly staff upon arrival.
Tickets will be on sale through Ticketmaster and only available online. Only valid tickets purchased through Ticketmaster will be guaranteed access to venue.
If you have purchased a ticket through an unauthorised seller, you may be denied entry and should consult the seller directly.
Bookings can be made online ONLY via Ticketmaster.
All tickets will be digital tickets. Tickets will be delivered electronically to your compatible smart device, and these can be shared with your party.
The timeframe for mobile ticket release is determined by the event organiser and may be delayed for release closer to the event date if not issued immediately at the time of purchase.
Ticketmaster will display a seating map prior to checkout which will show which section of the venue your ticket applies to. Your ticket will include your section, row, and seat number.
If you need to change your seating allocation after you’ve completed ticket purchase, exchange requests can be submitted through Ticketmaster.
Ticketmaster offers ‘Ticket Forward’ functionality, which may also be referred to as ‘Ticket Transfer’, in respect of most events. You can use the Ticket Forward functionality to forward your electronic tickets to other people by logging into your My Ticketmaster account and following the prompts. For more information, please visit the Ticketmaster website.
It is recommended that patrons arrive early (at least 15-30 minutes prior to event start time) to provide enough time to take your seats before your scheduled performance. For arrival information, please visit our Plan Your Visit page which includes our venue map along with parking and public transport information.
Please note, there is no onsite parking available.
To help facilitate an efficient entry, we encourage patrons to limit the number and size of bags you bring. Bags must fit comfortably under your seat. Oversized items (bags and backpacks larger than A3 – 40cm x 30cm) are strictly prohibited. Please note, The Drive does not provide storage facilities for bags onsite.
All bags, including those carrying medical equipment, are subject to inspection upon arrival.
If offered at your specific event, there will be a dedicated merchandise stand/s with only EFTPOS facilities to enable you to purchase event related merchandise.
The Drive has fixed and mobile food and beverage outlets available for all events at the outlets on level 1 in the North and Eastern stands. The Drive offers a wide variety of confectionery, along with soft drinks and alcoholic beverages.
Food items are usually limited to baguettes, hot chips, wedges, pizza slices, burgers, hot dogs, pies, pasties, and sausage rolls. The range of product offerings may vary from event to event depending on audience size and event type.
As stated under our Terms and Conditions of entry, small, non-commercial food items (including baby food) for personal consumption may be permitted but must be presented to staff for inspection upon entry.
As part of our efforts to deliver more efficient service, The Drive is a fully cashless venue. We accept payment via card only for all onsite charges, food, beverage and merchandise. Major credit cards, debit cards and mobile pay (Apple Pay, Google Pay and Samsung Pay) are accepted.
The Drive is a non-smoking venue and smoking within the venue is strictly prohibited (including electronic cigarettes, vapes or similar). Where possible, The Drive will nominate a secure outdoor smoking area. Please ask our friendly staff for directions.
Set times for concerts and performances are provided by the event promoter. We publish set times for events as soon as available on the relevant event page.
Please note, set times are subject to change so please use as a guide only.
There is no cloak room is available. Patrons are solely responsible for their own belongings.
Pass-outs will be allowed. Please ensure that you retain your valid event ticket as you will be required to scan your event ticket on exit and again on re-entry.
There is no on-site carparking available at The Drive.
The Drive is conveniently located within the Adelaide CBD, making it easily accessible via both car and public transport.
The Drive has dedicated first aid rooms. Volunteers from the St. John Ambulance staff attend most events. Please ask our friendly staff immediately should you or a companion be in need of medical assistance.
Male and female toilets, including accessible toilets, are located throughout the venue. Please bear in mind that toilets are only accessible after gates open.
The Drive is an outdoor venue with limited roof coverage. It is recommended that patrons bring appropriate protection from sun and rain if necessary (i.e. hats, sunscreen, raincoats and warm clothing).
For the comfort and safety of patrons and players the following items are not allowed into the The Drive:
• Alcohol; animals except service animals (e.g. seeing eye dogs); any item that could be used as a weapon; beach balls and other inflatable devices, audio recorders; bicycles, scooters, skateboards and roller-blades/skates; camera tripods, monopods, telephoto camera lenses with a focal length capacity of greater than 200 mm; video cameras and handy-cams; drink and food cans; chairs and stools; eskies and hampers; fireworks; frisbees; helium balloons; glass (including bottles); large containers in excess of 1.5 litres; flags, banners or signs larger than 1.2 m wide or with handles longer than 50 cm in length; musical instruments and/or amplification equipment; unauthorised advertising or marketing material or flyers; laser pointers, distress signals, whistles or loud hailers; dangerous goods and any other item prohibited by legislation.
• Note: prams and strollers are not permitted in seating areas.
While we want you to be able to re-live the epic experiences you have at our venue, camera equipment can get in the way of other patrons.
Due to copyright laws and as a courtesy to other guests, video cameras, monopods, tripods, selfie sticks, audio recording devices and professional cameras (those including telephoto or zoom lenses) are not permitted.
There are also instances when the artist prefers to perform in a phone-free environment, meaning smart devices may be prohibited. If this applies to your event, details will be published on the relevant event page.
The Drive is unable to accept requests for letters, gifts and other items to be passed on to or signed by artists. We accept no responsibility for items forwarded to us or for their return.
We keep a register of all lost property. If you misplace an item during your visit to The Drive, contact our team here. All lost property is kept for a period of four weeks, after which time appropriate items are donated to local charities.
The Drive offers accessible seating (wheelchair and mobility restricted seating) along with seating for accompanying companions. Patrons with sight impairment who do not wish to sit in general seating areas may also purchase seats in this area.
Please note all seating is subject to availability at time of booking. More information on accessible seating can be found here.
Accessible seating tickets can be purchased via the General Public Ticketmaster webpage. Please select the number of wheelchairs, accessible, and/or companion card tickets you would like to purchase to view the ‘Best Available’ seating.
There are accessibility drop off zones at the Adelaide Oval Plaza to the south of the venue and out the front of Next Gen Health Clubs, adjacent to Pinky Flat to the north. Patrons with reduced mobility are welcome to be dropped off at either entrance, depending on which is closest to their ticketed entry point.
All patrons access the venue at ground level and with the use of the venue’s lifts.
All patrons including mobility restricted patrons are able to access all venue levels.
Unisex accessible toilet facilities with larger, wider cubicles are available throughout the venue.
All onsite food and beverage outlets in the venue are accessible via wheelchair.
The Drive welcomes registered service animals, including trained guide hearing and assistance dogs. Please see one of our friendly staff immediately should you or a companion be in need of medical assistance.
COVID Safe Information
At the Drive, the health and wellbeing of our patrons and team members remains our priority. We are continuing to actively monitor the situation regarding COVID-19 and are following the latest advice and guidelines issued by SA Health.
Visitors to the Drive are not required to show proof of COVID-19 vaccination in order to gain entry.
The Drive remains committed to providing a COVID Safe environment for all guests.